Abstract:
The study intended to examine the antecedents of employees' organizational citizenship
behavior in the context of the North Shoa Zonal Administration. It employed a mixed
research approach. It also utilized descriptive research design and explanatory research
designs. The target population consists of 681 employees across 33 sector offices, with a
sample of 12 sectors selected purposively. Then after, stratified sampling technique and
simple random sampling technique were employed. Data collection involves primary
sources, including questionnaires and interviews with top leaders. 252 questionnaires were
distributed to the respondents but the response rate of 92.06%. The data were analyzed
through both descriptive statistics (such as mean and standard deviation) and inferential
statistics (Pearson Correlation coefficient and multiple linear regressions). The descriptive
statistics result revealed that there was a general low inclination towards organizational
citizenship behavior among the study respondents. The leaders' observations of employees
also indicated limited enthusiasm for organizational citizenship behavior. Based on the
regression coefficient results, the study concludes that public service motivation has the
strongest effect on organizational citizenship behavior. This is followed by organizational
identification, job satisfaction, leader-member exchange and workplace spirituality. Based
on this results, the researcher suggest the need for organizational strategies and
interventions that prioritize public service motivation, organizational identification, and
job satisfaction to cultivate a positive and proactive organizational citizenship behavior
within the North Shoa zonal administration
